Our Terms and Conditions

These terms form a binding agreement between you and Bonuskong Casino, operated by Kong Interactive N.V. under Curaçao licence OGL/2024/2413/1228. By opening an account or placing a wager on our platform, you accept every clause set out below.

Accepting Our Terms

The agreement takes effect the moment you register an account, log in, or place a single bet. You do not need to sign anything; ticking the confirmation box during registration or simply using our platform constitutes full acceptance. We advise you to read these terms carefully and keep a copy for your records, because they govern every deposit, wager, bonus and withdrawal on bonus-kong-casino.com.

These terms apply alongside the specific rules published for each promotion.
Where a promotion has its own terms, the promotion terms prevail for that offer only.
If any clause conflicts with applicable law in your jurisdiction, that clause is severed and the rest of the agreement stands.
We may update these terms as described in the final section; continued play after an update means you accept the revised version.

Who May Register

Age, residency and identity

You must be at least 18 years old, or the legal gambling age in your place of residence if that is higher. Players residing in the United States, United Kingdom, Germany, France, Netherlands, Spain, Italy, Belgium, Sweden, Lithuania, Latvia, Estonia, Iran or North Korea may not open or hold an account with us. Each player may hold one account only, registered in their own legal name.

One account per person, per household, per IP address and per payment method.
You must supply accurate personal details at registration and keep them current.
Know Your Customer (KYC) verification is required before your first withdrawal: government-issued photo ID, proof of address and verification of your payment method. Review takes up to 48 hours.
We may suspend an account at any time if we hold reasonable suspicion that registration details are false or that an account was opened in breach of these rules.

Deposits and Withdrawals

Payments on our platform

Deposits are available through PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum and Tether. Withdrawals are processed to Visa, Mastercard, Skrill, MiFinity, bank transfer or crypto. The minimum deposit and the minimum withdrawal are both 30 AUD, and we charge no fees on either side. Withdrawal times run from 0 to 24 hours for crypto and 1 to 3 business days for fiat methods, once your KYC check is complete.

We process withdrawals only to a method held in your own verified name.
We may request additional source-of-funds documentation for larger withdrawals.
Dormant accounts, meaning accounts with no login or transaction for 12 consecutive months, may be charged an administrative fee disclosed in advance; the account balance remains yours to withdraw at any time.
Reversal of a pending withdrawal is possible only before the transaction leaves our queue.

Bonus Rules on Our Platform

How promotions work

Every bonus we offer, including welcome packages, reloads, free spins, cashback and prize drops, carries its own promotional terms published on the relevant page. Those terms state the qualifying deposit, the wagering requirement, the maximum bet permitted while a bonus is active, the eligible games and the expiry period. Playing outside those rules can void the bonus and any winnings derived from it.

Bonus funds must be wagered the stated number of times before winnings convert to withdrawable cash.
The maximum bet allowed during active bonus play is specified in each promotion's terms; exceeding it may forfeit the bonus.
Some games are excluded or contribute at a reduced rate towards wagering; the contribution table in each offer lists them.
Bonuses expire after the period stated in the offer, and expired bonus funds and related winnings are removed.
Bonus abuse, including low-risk wagering patterns designed to farm wagering, voids all bonuses and may lead to account closure.

Conduct We Prohibit

Fair play is the foundation of our platform, and we enforce it strictly. The following conduct breaches these terms and entitles us to withhold winnings, confiscate balances and permanently close accounts.

Fraud of any kind, including falsified documents or misrepresented identity.
Chargebacks or disputed deposits after wagering has occurred.
Multi-accounting: holding more than one account, directly or through associates.
Collusion with other players to exploit promotions or game outcomes.
Use of bots, scripts, automated tools or any software that interferes with normal gameplay.
Masking your location with a VPN, proxy or similar tool to bypass jurisdictional restrictions.
Exploiting software errors, malfunctions or bugs, whether financial or game-related; affected bets are void.

Setting Limits and Self-Exclusion

Tools we provide

Gambling should stay a form of entertainment, and we give you the tools to keep it that way. Within your account you can set daily, weekly or monthly deposit limits, loss limits and session reminders. If gambling stops being fun, you can activate a cool-off period or self-exclude for a fixed or indefinite term, during which we will close your account to deposits and gameplay and remove you from marketing lists. Where we notice signs of gambling-related harm, we are obliged to act on them, and we may approach you with information and support options. Australian players can also contact Gambling Help Online on 1800 858 858, a free and confidential service available around the clock.

Limit changes take effect immediately when tightening and after a cooling period when increasing.
Self-exclusion is irreversible for its stated duration; you cannot reopen the account early.
We do not target self-excluded players with promotional material.

Closing Accounts and Raising Disputes

You may close your account at any time by contacting our support team via live chat or [email protected], and we will return your withdrawable balance through your verified payment method. If you believe we have made an error, raise it with support first; most issues are resolved within days. Unresolved complaints can be escalated to our licence holder, and nothing in these terms limits your rights under Australian Consumer Law where those rights apply. These terms are governed by the laws applicable to our Curaçao licence, and disputes fall under the dispute-resolution procedure set out by that licence.

Complaints are acknowledged within 24 hours and investigated by a senior team member.
A written outcome is provided once the review is complete.
Escalation details for the licensing authority are available on request from support.

How We Update Terms

We review these terms regularly and may amend them to reflect changes in law, our licence conditions, our games or our payment services. When we make a material change, we notify registered players by email or an in-platform message at least 7 days before the new terms take effect, unless a change is required immediately by law or our regulator. The effective date always appears at the top of this page. If you keep playing after the effective date, the updated terms apply to you; if you disagree with a change, you may close your account before it takes effect and withdraw your balance without penalty.

Frequently Asked Questions

Do I have to complete KYC before I can withdraw?

Yes. We verify your government ID, proof of address and payment method before your first withdrawal. Verification takes up to 48 hours, and once cleared, later withdrawals are processed without repeating the checks.

Can I hold two accounts to claim a welcome bonus twice?

No. One account per person, per household and per IP address is permitted. Multi-accounting is prohibited conduct and leads to confiscation of bonuses and winnings.

What happens if I break the maximum bet rule during a bonus?

Exceeding the maximum bet stated in a promotion's terms can void the bonus and all winnings derived from it. Always check the specific rules on the promotion page before playing with an active bonus.

Can I reverse a self-exclusion if I change my mind?

No. Self-exclusion is binding for its entire stated duration. You can set a shorter cool-off period instead if you want a temporary break.

How will I know when the terms change?

We email registered players or send an in-platform message at least 7 days before a material change takes effect, and the effective date is shown at the top of this page.