AML and Verification Policy at Bonuskong Casino

Verification keeps your money safe and our platform honest. On this page we explain, in plain terms, how we meet our anti-money-laundering obligations under our Curaçao licence and what we need from you.

Our AML Commitment

We operate Bonuskong Casino under a Curaçao licence held by Kong Interactive N.V., and we treat the anti-money-laundering and counter-terrorism-financing rules of that jurisdiction as a floor, not a ceiling. Since launching in 2024, every policy on our platform has been built around one principle: criminal money must never pass through our systems, and legitimate players must be able to withdraw their winnings without friction.

Our compliance programme is supervised by a designated Money Laundering Reporting Officer (MLRO) and a trained compliance team. All staff with access to payments or accounts complete AML training annually, and suspicious activity is escalated internally within hours, not days. Where the law requires it, we report to the relevant financial intelligence authority in the licence jurisdiction.

When We Verify Your Account

Verification triggers

Verification (KYC) applies to every player at Bonuskong Casino, but we stage it so that small-scale play is not delayed. There are three triggers.

At registration: we confirm your email, phone number and date of birth, and screen your details against sanctions and politically-exposed-person lists.
Before your first withdrawal: full identity verification is mandatory, regardless of the amount.
At thresholds: if cumulative deposits reach 2,000 AUD, or any single transaction looks unusual for your profile, we may request documents earlier.

Documents we accept

We ask for three categories of evidence, and we accept them in English or with a certified translation.

Government ID: passport, national identity card or driving licence, showing your full name, date of birth, photograph and expiry date.
Proof of address: a utility bill, bank statement or council rates notice issued within the last three months in your name.
Payment method verification: a photo of the card (middle digits masked) for card deposits, or a screenshot of your e-wallet or crypto wallet showing your name or wallet address.

How Verification Works Step by Step

Uploaded documents are transmitted over TLS encryption and stored on servers with restricted access, meaning only vetted compliance staff can view them. We never share your verification data with third parties except where our licence or applicable law requires disclosure.

Step 1: We email you a secure link to our encrypted upload portal, or you open the Verification tab in your account settings.
Step 2: You photograph or scan each document. All four corners must be visible, with no glare or cropping.
Step 3: Our compliance team reviews the files. Standard review takes up to 48 hours, though most checks are cleared the same day.
Step 4: You receive written confirmation by email, and your withdrawal is released.

Why We Ask About Source of Funds

If your deposits exceed 10,000 AUD in cumulative turnover, or your betting pattern differs sharply from your established history, we may ask you to confirm where the money comes from. This is not an accusation; it is a standard layer of our monitoring that applies equally to every player above the threshold.

Acceptable evidence includes recent payslips, a tax return, a bank statement showing salary credits, sale documentation for property or shares, or records of an inheritance. One document is usually enough. We treat everything you send as strictly confidential and use it only for the compliance assessment at hand.

How We Monitor Transactions

Deposit and withdrawal checks

Every deposit and withdrawal on our platform passes automated screening against your player profile: amounts, frequency, payment method, jurisdiction and device. Transactions that deviate from your normal pattern are flagged for a human review by our compliance team before funds move.

We apply a same-method rule: withdrawals are processed back to the same card, wallet or crypto address you used to deposit, wherever technically possible. Where a method cannot receive payouts, such as PayID or Neosurf, we pay out by bank transfer or crypto after verifying that the destination belongs to you. Our limits are 15,000 AUD per day and 75,000 AUD per month, with crypto payouts processed within 24 hours and fiat payouts within 1 to 3 business days.

What Happens if Verification Fails

We would rather solve a verification problem than punish you for it, so our first step is always contact: our support team reaches out by email or 24/7 live chat and explains exactly what is missing. You keep full access to your account and your balance while any issue is being resolved.

If you do not provide the requested documents within 30 days, we suspend withdrawals from your account until the check is complete. If a document proves to be forged, if your identity cannot be confirmed, or if we detect activity linked to money laundering, we close the account, void related balances where the licence permits, and file a report with the relevant authority. Any remaining funds from verified legitimate play are returned to your source payment method. You may appeal any decision by writing to [email protected].

How Long We Keep Documents

Our licence requires us to retain KYC records, transaction logs and AML case files for at least five years after your account closes or after the last transaction, whichever is later. Retention is not a choice we make lightly: the period exists so that authorities can investigate financial crime, and it protects you too, because it preserves the evidence of your verified identity if a dispute arises.

Once the retention period expires, we delete or irreversibly anonymise your documents. Between those two points, access is limited to compliance personnel, logged on every view, and never used for marketing. You may request a copy of the data we hold about you at any time by contacting [email protected].

Frequently Asked Questions

How long does verification take at Bonuskong Casino?

Standard review takes up to 48 hours, though most submissions are cleared the same day if the documents are clear and all corners are visible.

Do I need to verify before depositing?

No. Basic checks happen at registration, but full KYC applies before your first withdrawal or once cumulative deposits reach 2,000 AUD.

Can I withdraw to a different method than I deposited with?

We apply a same-method withdrawal rule. Where the deposit method cannot receive payouts, we pay out by bank transfer or crypto after confirming the destination is yours.

Is my ID safe after I upload it?

Yes. Documents travel over TLS encryption, sit on access-restricted servers, are viewable only by vetted compliance staff, and are deleted or anonymised five years after account closure.