Privacy Policy at Bonuskong Casino
This policy explains what personal data we collect when you play at Bonuskong Casino, why we collect it, who we share it with and how you stay in control. It was last updated in 2026 and applies to every visitor and registered player on bonuskong.com.
What Personal Data We Collect
We collect only the data we need to run your account, meet our licence obligations under Curaçao licence OGL/2024/2413/1228 and keep the site safe. Collection happens when you register, verify, deposit, play or contact support.
- Identity data: full name, date of birth, email address, phone number, residential address and country of residence
- Verification documents: government ID, passport or driver licence, proof of address and payment method verification for KYC
- Transaction data: deposits, withdrawals, wagering history, bonus usage and payment method details
- Technical data: IP address, device type, browser, operating system and approximate location derived from your IP
- Gameplay behaviour: games played, session times, bet sizes, win and loss records and responsible gambling indicators
- Marketing preferences: which communications you opted into, which channels you use and how you respond
How We Use Your Data
Every use of your data maps back to a specific purpose. We do not profile you beyond what fraud prevention and responsible gambling monitoring require, and we never sell your data.
- Creating and administering your player account, including the 5-tier VIP club
- Verifying your identity before your first withdrawal, with review completed within 48 hours
- Processing deposits and withdrawals through PayID, cards, e-wallets and crypto
- Preventing fraud, bonus abuse, multi accounting and underage gambling
- Monitoring play for signs of problem gambling and applying deposit limits, loss limits, session reminders, self exclusion and cool off periods when you request them
- Sending marketing about promotions such as the Monday reload, Wednesday free spins and weekend cashback, only where you consented
- Meeting legal, tax, AML and reporting obligations set by our regulator
Our Legal Bases Explained
Contract
We process your identity, account and transaction data to perform the contract between you and us. Without this data we cannot open an account, pay out winnings or honour the 320% welcome bonus terms, so registration is not possible without it.
Legal obligation
Anti money laundering and gambling licence rules require us to verify your identity, retain transaction records for at least 5 years and report suspicious activity to the relevant authorities. These processes cannot be switched off while you hold an account.
Legitimate interest
Fraud prevention, security logging, dispute resolution and aggregated statistics on game performance rest on our legitimate interest in operating a fair and safe casino. We weigh this interest against your rights and keep the data involved to the minimum needed.
Consent
Marketing emails, SMS and personalised offers run only on your consent. You can withdraw it at any time through your account settings or the unsubscribe link in every message, and withdrawal costs you nothing and takes effect immediately.
How Long We Keep Records
Retention depends on the type of record and the regulatory minimum attached to it. Once a retention period ends we delete or anonymise the data, whichever our systems support.
| Data category | Retention period |
|---|---|
| Identity and account data | 5 years after account closure |
| KYC verification documents | 5 years, per AML requirements |
| Transaction and wagering records | 5 years minimum for regulatory purposes |
| Device, IP and security logs | 12 months |
| Gameplay history linked to your account | 5 years after account closure |
| Marketing preferences | Until you withdraw consent or close your account |
| Dispute and complaint records | 5 years after resolution |
Who We Share Data With
We never sell your personal data, and we do not share it with advertising networks beyond the cookies described on our cookies page.
- Payment processors handling PayID, Neosurf, Visa, Mastercard, Skrill, MiFinity, Jeton and crypto transactions
- KYC and AML verification providers that check your documents against sanctions and identity databases
- The Curaçao regulator and other authorities, where a lawful request or reporting duty applies
- Analytics and site performance services that receive pseudonymised usage data
- Game and platform providers delivering the 6,000 titles in our library, who receive only your player ID, not your full identity
- Professional advisers such as auditors and lawyers, under confidentiality obligations
Your Rights Over Your Data
To protect your account we may ask you to verify your identity before acting on a request, using the same documents accepted for KYC.
- Access: get a copy of the personal data we hold about you
- Rectification: correct data that is inaccurate or out of date
- Erasure: request deletion where no legal retention duty applies
- Portability: receive your data in a structured, machine readable format
- Objection: object to processing based on legitimate interest
- Withdrawal of consent: stop marketing at any time, effective immediately
- Complaint: raise a complaint with our Data Protection Officer at [email protected], or with the data protection authority in your jurisdiction
Cookies and Tracking
We use essential cookies to keep you logged in, hold your session and remember your deposit method preference. Optional analytics and marketing cookies load only after you accept them in the cookie banner, and you can change your choice at any time in your browser or account settings. Full details, including the complete cookie list and how to block or delete cookies, sit on our dedicated Cookies Policy page.
How We Protect Your Data
If a personal data breach occurs that risks your rights, we notify the relevant supervisory authority within 72 hours and inform you directly without undue delay, together with clear steps on what we are doing to fix it. Suspicious activity on your account can be reported to [email protected], and gambling related harm support is available 24/7 through Gambling Help Online on 1800 858 858.
Frequently Asked Questions
Do you sell my personal data?
No. We share data only with payment processors, verification providers, regulators and analytics services that need it, always under strict processing agreements.
How long do you keep my KYC documents?
Verification documents are retained for 5 years after your account closes, which is the minimum our AML obligations under the Curaçao licence require.
How do I stop marketing emails?
Withdraw consent any time via the unsubscribe link in each email, your account settings, or a message to [email protected]. Withdrawal takes effect immediately.
Can I get a copy of all data you hold about me?
Yes. Send an access request to [email protected] or ask our live chat. We verify your identity and deliver your data within 30 days in a portable format.