Responsible Gaming at Bonuskong Casino

Gambling at Bonuskong Casino should stay a form of entertainment you control, not something that controls you. This page sets out every tool we offer, the signs to watch for, and where to find independent help in Australia if you need it.

Our Commitment to Your Wellbeing

We take player wellbeing seriously, and we build that commitment into the platform rather than leaving it to good intentions. Our systems monitor play patterns for markers of risk, such as sustained loss chasing, frequent late-night sessions or repeated deposit spikes, and we reach out proactively when we see them.

Reality checks are part of the default experience. You can have an on-screen reminder appear every 30, 60 or 120 minutes showing how long you have played and your net position for the session. Our support team trains in responsible gambling handling, and our 24/7 live chat can apply limits or a break to your account on request at any hour.

Warning Signs to Watch For

How problematic play shows up

Problem gambling rarely announces itself. It builds through small shifts in behaviour and mood, often noticed by family or friends before the player sees it. If any of the following feel familiar, it is worth acting early rather than later.

• Chasing losses with larger or more frequent bets to win money back
• Hiding your play, deposits or wins from people close to you
• Borrowing money, selling possessions or using bill money to gamble
• Gambling for longer than you planned, or being unable to stop a session
• Feeling restless, irritable or anxious when not gambling
• Neglecting work, study, family or sleep because of gambling
• Gambling to escape stress, low mood or other problems rather than for fun
• Increasing bet sizes to get the same level of excitement

Tools You Can Use Today

Every limit is free and instant

Each of the following controls is available in your account settings under the Responsible Gaming tab, or by asking our 24/7 live chat team to apply it for you.

• Deposit limits: cap the amount you can deposit per day, week or month, applied instantly when you set them.
• Loss limits: restrict the total you can lose over a set period, separate from how much you deposit.
• Wagering limits: cap the total value of bets you can place in a chosen timeframe.
• Session timeouts: end your session and lock access for a short break, from 24 hours to 7 days.
• Reality checks: on-screen time and spend reminders at intervals you choose.
• Cooling-off periods: pause your account for 24 hours, 7 days or 30 days with one click.
• Self-exclusion: block access to your account for a fixed term or permanently, described in full below.

Self Exclusion Explained Simply

Durations we support

You can exclude yourself from Bonuskong Casino for 24 hours, 7 days, 30 days, 6 months or permanently. A request made through live chat or [email protected] takes effect within 24 hours, and most are applied immediately.

During exclusion, your account is locked and you cannot deposit, play or receive promotional offers. Any balance remaining stays yours: you can request a withdrawal of remaining funds to a verified withdrawal method at any time during the exclusion period. Open bets already placed are settled normally and credited to your balance, which you can then withdraw.

Short exclusions of 24 hours to 30 days reactivate automatically when they expire. For a 6-month exclusion you must contact support to lift it, and we apply a 24-hour review before reactivation. A permanent self-exclusion cannot be reversed; if you later want to play again, you would need to open a fresh account only after we have assessed the request, and we reserve the right to decline it.

Keeping Minors Off Our Platform

Age verification and parental tools

You must be at least 18 years old to hold an account with us, and we verify age before your first withdrawal as part of KYC, using government-issued photo ID, proof of address and payment method verification. We may also run verification checks at account creation, and accounts that fail them are closed with deposits returned.

If minors have access to your devices, we recommend parental control software such as Net Nanny or Qustodio to block gambling sites, alongside device-level restrictions and never saving your login details in shared browsers. Our terms require you to keep your credentials private for exactly this reason.

Free Australian Support Services

You do not have to do this alone

Our tools help you manage play on our platform, but independent support goes further. These Australian services are free, confidential and available to you and your family.

• Gambling Help Online: 1800 858 858, gamblinghelponline.org.au, 24/7 telephone and online counselling
• Lifeline: 13 11 14, lifeline.org.au, 24/7 crisis support if gambling is affecting your mental health
• Financial Counselling Australia: 1800 007 007, financialcounsellingaustralia.org.au, free help with gambling-related debt
• Gamblers Anonymous Australia: gamblersanonymous.com.au, free peer-support meetings nationwide

Talk to Us About Any Concern

Our responsible gambling workflow

Message our 24/7 live chat or email [email protected] with the subject line "Responsible Gaming" and your request is routed to a trained agent, not a general queue. There is no judgement in the conversation: tell us what you need, whether that is a limit, a break or help withdrawing your balance before an exclusion, and we will action it.

If you are unsure which tool suits your situation, describe it in a sentence and we will recommend one. Setting a limit takes under a minute, and asking for help is always the stronger move.

Frequently Asked Questions

How do I set a deposit limit on my Bonuskong Casino account?

Open the Responsible Gaming tab in your account settings and choose daily, weekly or monthly deposit limits, or ask our 24/7 live chat team to apply them for you. Limits take effect immediately.

Can I withdraw my balance during self-exclusion?

Yes. Your remaining funds stay yours, and you can request a withdrawal to a verified method at any time during the exclusion period. Open bets are settled normally and credited to your balance.

Is a permanent self-exclusion reversible?

No. Permanent self-exclusion cannot be lifted. Shorter periods of 24 hours to 30 days reactivate automatically, and 6-month exclusions require a request to support with a 24-hour review.

How old do I have to be to play at Bonuskong Casino?

You must be at least 18 years old. We verify age through government-issued ID and proof of address before your first withdrawal, and accounts that fail verification are closed.

Where can I get free, confidential help in Australia?

Gambling Help Online offers 24/7 support on 1800 858 858 and at gamblinghelponline.org.au. For gambling-related debt, call Financial Counselling Australia on 1800 007 007.